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13700 Privacy Policy – How We Protect Your Information

User privacy is a top priority at 13700. This document clearly outlines what data we collect, how it is used, and the measures we take to keep your information safe.

1. Information We Collect

When you register and use the 13700 platform, we collect several categories of information to ensure our services operate properly and securely. The information collected includes:

  • Account information: Full name, date of birth, email address, phone number, and encrypted password collected at registration
  • Payment information: Transaction details in MYR including payment method used, transaction reference number, and deposit or withdrawal history. We do not store full card numbers — only the information necessary to process transactions.
  • Device and browser information: Device type, operating system, browser type, IP address, and general location information (country/region) for security and verification purposes
  • Usage data: Pages visited, games played, session duration, in-platform actions, and user preferences that help us improve your experience
  • Cookies and trackers: Data collected via technical and analytics cookies to enable platform functionality and understand usage patterns

All data collection is carried out transparently and solely for legitimate purposes related to the operation of the 13700 platform.

2. How We Use Your Information

13700 uses collected information solely for the following purposes and will not use it beyond the stated scope:

  • Account management: To create, verify, and maintain your user account securely
  • Transaction processing: To process deposits and withdrawals in MYR accurately and promptly
  • Platform security: To detect and prevent fraud, unauthorised access, account misuse, and other suspicious activity
  • Service improvements: To understand how users interact with the platform and improve the overall experience
  • Important communications: To send notifications related to your account, transactions, terms changes, or security issues that require your attention
  • Legal compliance: To comply with applicable Malaysian legal requirements when mandated

13700 will not use your data for third-party advertising unrelated to this platform without your explicit consent.

3. Cookies and Session Tracking

The 13700 platform uses cookies and similar tracking technologies to ensure smooth technical platform functionality and to understand usage patterns. There are three main categories of cookies in use:

  • Essential cookies: Required for core platform functions such as login authentication, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Analytics cookies: Used to collect aggregated usage data to help us understand which pages are visited most frequently and how users navigate the platform. This data does not identify individual users
  • Preference cookies: Saves your preferences such as display language and interface settings so you do not have to reconfigure them on every visit

You can manage cookie settings through your browser, but disabling essential cookies may affect your ability to log in or use certain features on the 13700 platform.

4. Data Storage, Security and Sharing

Storage and Security

13700 user data is stored on servers protected with industry-standard encryption. Access to user data is restricted to staff who require it to carry out their duties, and all access is logged for audit purposes.

User passwords are never stored in plain text — they are kept in hashed form that cannot be reverse-engineered. Payment information is handled in accordance with the security standards set by our approved payment providers.

Third-Party Sharing

13700 does not sell, rent, or share users' personal information with third parties for marketing purposes. Data is only shared in the following circumstances: with technical service providers that support platform operations (subject to confidentiality agreements), with payment providers to process MYR transactions, or with authorities where required by Malaysian law.

Malaysian users accessing the 13700 platform via smartphone with assured data security

5. User Rights Over Personal Data

As a 13700 user, you have the following rights regarding your personal data held by the platform:

  • Right to access: You have the right to request a copy of the personal information we hold on your account. Such requests will be processed within a reasonable timeframe
  • Right to rectification: If the information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update most of your personal details directly through your account settings.
  • Right to erasure: You may request account closure and deletion of your personal data, subject to the minimum record retention periods required by law
  • Right to object: You may object to the processing of your data for specific purposes other than those essential to platform operations
  • Right to data portability: You may request your personal data in a machine-readable format for the purpose of transferring it to another service

To exercise any of the above rights, please contact the 13700 support team by email at [email protected] or visit the FAQ for further guidance.

6. Policy Changes and How to Contact Us

Privacy Policy Changes

13700 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or how we handle data. Users will be notified of any material changes via their registered email or a prominent notice on the platform before the changes take effect.

Continued use of the 13700 platform after any changes to the Privacy Policy are published will be considered acceptance of the updated policy. We encourage you to review this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 13700, please contact us through the following channels:

This Privacy Policy was last updated: January 2026. This current version supersedes all previous versions.

Your Privacy is Our Priority

Create your 13700 account with confidence, knowing your information is handled transparently and securely. Have questions? Our team is here to help.

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