Primary Health Play Time Limits Self-Exclusion 18+ Only

13700 Responsible Gaming – Play Smart, Live Balanced

13700 believes that online entertainment should always remain fun and within control. This page provides a comprehensive guide on how to play responsibly, identify warning signs, and use the self-control tools available.

Play for Fun Set a Time Limit Manage Your Budget Self-Control Tools Available Minor Protection Professional Support Life Balance Take a Break When Needed Play for Fun Set a Time Limit Manage Your Budget Self-Control Tools Available Minor Protection Professional Support Life Balance Take a Break When Needed

1. 13700's Commitment to Responsible Gaming

Online gaming should be a source of healthy fun and entertainment — not stress, financial difficulty, or disruption to everyday life. 13700 is fully committed to ensuring that every user's experience on this platform remains a positive one.

Our commitment is built on three core principles. First, we provide clear, easy-to-understand information about the risks of gambling so users can make informed decisions. Second, we offer self-control tools to help users manage their playing habits. Third, we do not encourage or aggressively market gambling to individuals showing signs of dependency.

13700 requires all registered users to be at least 18 years of age. Playing beyond your financial means or using money intended for essential needs is a practice that must be avoided entirely.

2. Recognise the Signs of Risky Behaviour

Recognising early warning signs is the first step to getting help at the right time. The following signs may indicate that your gaming habits have crossed a healthy boundary:

Feeling the need to gamble with larger amounts of money to achieve the same level of excitement
Using money set aside for bills, food, or family needs for gambling
Feeling restless, irritable, or uncomfortable when trying to stop or cut back on gaming
Lying to family members or friends about gaming habits or the amount of money spent
Continuing to play despite repeated losses in the hope of "recovering" money already lost
Neglecting work, family, or social responsibilities due to excessive time spent gaming
Borrowing money or selling belongings to fund gambling

If you recognise two or more of the signs above in yourself, please take a break from the platform and consider seeking professional support.

Illustration of online slots in Malaysia reflecting 13700's responsible gaming approach

3. How to Set Time and Budget Limits

Control starts with smart planning before you begin a session.

Set a Time Limit

Decide how long you will play before starting a session. Use a timer on your phone and stop when it goes off — no exceptions. The recommended time limit is no more than one to two hours per session.

Set a Budget Limit

Decide on a maximum amount in MYR (RM) you are comfortable losing before you start playing. Treat this amount as the cost of entertainment, not an investment. Once your budget limit is reached, end the session — even if you still feel lucky.

Regular Breaks

Plan gaming-free days throughout the week. Other activities — exercise, family time, or simply resting — are just as important. This balance helps ensure gaming stays a form of entertainment, not a necessity.

4. Self-Control Tools on the 13700 Platform

13700 provides several self-control mechanisms to help users manage their gaming experience more effectively. These can be requested through our customer support team:

Deposit Limit

You may request daily, weekly, or monthly deposit limits tailored to your financial situation. Once set, the platform will not allow any deposit that exceeds the specified amount within the relevant period. Limit reductions take effect immediately, while limit increases are subject to a review period.

Cooling-Off Period

If you feel you need a break from the platform, you can request a cooling-off period of 24 hours, 7 days, 30 days, or longer. During an active cooling-off period, you will not be able to log in or make any deposits to your 13700 account.

Self-Exclusion

For those who feel they need a longer break, the self-exclusion feature allows you to suspend access to your account for an extended period. This is a serious step that reflects your commitment to your own wellbeing, and 13700 fully respects this decision.

An adult user in Kota Kinabalu, Malaysia, using the 13700 platform responsibly

5. Minor Protection

13700 takes the protection of minors extremely seriously. This platform is strictly for users aged 18 and above. The protective measures we have in place include:

Age verification during the registration process, requiring valid date of birth information
The right to request additional identity verification at any time to confirm a user's age eligibility
Immediate account termination if a user is found to be under the minimum age requirement

If you are a parent or guardian, we encourage you to use parental control software on shared devices to block access to online gambling sites. Having open conversations with teenagers about the risks of gambling is also an effective preventive measure.

6. Maintaining Life Balance and Getting Help

Playing at 13700 should be one of many activities you enjoy in life — not the only one. A healthy balance includes time with family, your career, hobbies, exercise, and adequate rest. When online gaming starts to interfere with any of these, it's a sign that adjustments need to be made.

Our advice: set a consistent "game-free time" every week. Social and physical activities not only refresh the mind — they also help reduce the urge to play excessively. If you find it difficult to control your gaming habits despite trying, it's time to seek outside support.

The 13700 support team is ready to help you activate any self-control tools or answer questions about responsible gaming. Please contact us at [email protected] or visit the FAQ for more information.

If you or someone you know needs professional support for a gambling problem, please reach out to a registered counselling or mental health service in Malaysia. Seeking help is a sign of strength, not weakness.

Play Smart, Enjoy Every Moment

13700 is always here to support you in enjoying entertainment responsibly. Have questions or need help with self-control tools? Contact us or visit our FAQ page.

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